THE CALLER CONFIDENCE LIBRARY
Phone scams
Recognise common tactics and respond to suspicious calls and messages safely.
Phone scams
How to report fraud to the right UK authorities
Protect your money and accounts first, then use an official reporting route. A community report is a separate step.
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Unexpected job offers on WhatsApp and by phone
Check the employer, the role and the requested action before sharing information or paying to start work.
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Fake delivery messages: a small fee can be a warning
Expecting a parcel makes a delivery message feel plausible. Check the shipment without using the message’s link.
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Banking scam calls and the “safe account” story
An alarming warning about your money can be the start of the scam. Step outside the caller’s instructions to check.
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HMRC impersonation calls: check before you act
Tax language and urgent demands can make a call feel official. Verify the issue through a route you choose.
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How to recognise a telephone scam
Look at what a caller wants you to do, not just how convincing the conversation sounds.
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